Your Hearing Aid Questions Answered
Where Should You Buy Your Hearing Aids?
But before you buy, here are some things to consider: Read more…
What is tinnitus?
Do I pay for follow-up visits?
We believe that regular cleanings and checks of your hearing aids are extremely important in keeping you hearing as best you can. Therefore, we recommend having your hearing aids cleaned professionally a couple of times a year. It is also recommended that your hearing healthcare professional look in your ears to ensure that wax is not building up and limiting the success you can have with your hearing aids. The goal of the entire staff at Hearing Professionals is to help you hear better and that is why we do not charge for follow-up visits when you purchase your hearing aids with us.
Is there a warranty?
If a repair is needed however, at Hearing Professionals we do our best to repair the hearing aid when you are in the office so that you do not have to be without it. If we are unable to do the repairs in the office, we will send it back to the manufacturer to repair. Every hearing aid purchased with Hearing Professionals comes with a repair warranty that would cover repairs that cannot be done in our office. The warranty is good for two years on most hearing aids.
There is the occasion when a hearing aid will be lost or damaged beyond repair. We provide lost and damage insurance on new hearing aids as well. In this circumstance, the hearing aid will be replaced with a new device of the same technology level that was lost or damaged. This lost and damage insurance is good for the first year after purchase.
Do you offer a satisfaction period?
We understand that adjusting to hearing aids can sometimes take time and we want to be there to help walk you through it. When you get your new hearing aids, we instruct you on how to clean and take care of them as well as take the time to answer all of your questions. Many of our customers do so well from the onset that they do not feel they need to come back to the office during the 45 day period. However, if more questions should arise, we are just a phone call away. If possible, your hearing healthcare provider will answer all of your questions over the phone saving you a trip to the office. If needed, a time will be scheduled for you to come in and sit down with someone.
If during the 45 day satisfaction period you decide to return the hearing aids, you may do so. An appointment will be scheduled with your provider and you to discuss all the details and to ensure all options in getting help for your hearing loss have been explored.
What is the HearLife™ Program?
Another unique perk you will find at Hearing Professionals is the quality of friendly, helpful and knowledgeable service. Hearing Professionals is unlike any hearing aid facility you have been or will ever go to. Our free of charge service and supplies, daily walk in hours, extended hours in two fully staffed offices and friendly service cannot be surpassed. Learn more about our Complete Hearing Health Care program here.
If you have not had your hearing aids cleaned and checked professionally in the past six months, you need to come in and see what Hearing Professionals can do for you. You will not be disappointed. Call today.
Do I need one hearing aid or two?
The first part of the test will show how well you hear different frequencies or tones by how loud it has to be for you to hear them. Once that has been determined, the Audiologist or Hearing Instrument Specialist will perform speech understanding testing. There are some people, that even though they can hear sounds in the ear, it is virtually impossible for them to understand speech. In a case such as that, wearing a hearing aid will just make the “sounds” louder but speech would still be unclear. Keep in mind, that this not the most common type of hearing loss.
Most people need two hearing aids if they are found to have hearing loss in both ears. Two hearing aids provide better quality, clarity and directional sound, and people with good speech understanding in both ears are the most satisfied wearers of hearing aids. Furthermore, two hearing aids make speech sound more natural and therefore adapting to hearing aids much easier.
That said, the answer to the question can be determined by a thorough hearing evaluation from our Audiologist or one of our Hearing Instrument Specialists. It is always best to sit down and discuss all of your options with a hearing healthcare professionals so that you get the best benefit for your investment. Call today.
Do you charge for a hearing evaluation?
At this visit, your hearing healthcare professional will sit down with you and go over the results and recommendations. We make sure that we allow enough time so that all of your questions can be answered. Furthermore, if a hearing loss is found, a demonstration of the most up to date hearing aid technology will be demonstrated for you. This allows you to see what hearing aids look like and sound like. All at no charge.
We offer this service to our community because we know that sometimes it can be difficult to address hearing loss. Unfortunately, there are 36 million adult Americans with hearing loss and what is worse is that only 1 out of 5 with hearing loss get the help they need and deserve. We want to help change that. So, not only will you get your hearing test and your evaluation at no charge, you will also receive superior customer service from every member of the Hearing Professionals team.
How often should my hearing be evaluated?
This may seem very fundamental, however, it has proven quite accurate. If you do not pass this “whisper” test, your family doctor will refer you to an ear, nose and throat specialist if he feels that you may have a medical issue with your ears; or it is much more common for them to refer you directly to an Audiologist or Hearing Instrument Specialist for more detailed testing.
For adults at 65 and above, we recommend having a complete hearing test by a hearing healthcare professional every year. Although the “whisper” test mentioned above is a good screening for hearing loss in younger adults, a thorough hearing evaluation should be performed for those adults over the age of 65 so that speech understanding can also be tested. A study performed by Johns-Hopkins Medicine has established a link between hearing loss and the early onset of dementia. The link is due to individuals with hearing loss not being able to hear and understand speech clearly which limits the stimulation going into the brain. To read more on this study go to: www.hopkinsmedicine.org
If you have had a hearing test in the past, it’s recommended that you have your hearing evaluated annually because hearing loss can change over time. Even individuals that are currently wearing hearing aids need to have routine hearing tests so that their hearing healthcare professional can be sure that the current hearing aids are meeting the individual’s needs and loss.
What happens during a hearing evaluation?
Should I bring a family member or close friend to my hearing evaluation?
Hearing loss does not just affect the individual with hearing loss. Everyone that communicates with that individual is affected.
It is very common for a husband and wife to complain that one or the other does not “listen” to them and it makes them angry. Another common concern is when the grandchildren stop talking to their grandparents because they cannot hear them. Hearing loss can cause many to suffer needlessly.
A hearing test with a familiar voice allows us to evaluate your hearing thoroughly, program a demonstration of hearing aid technology optimally, and involve your family member or friend in your solution for the best, longest-lasting results. You will have the opportunity to test hearing aids programmed to your hearing needs, and listening to a familiar voice is an excellent way to test how hearing aids can improve your hearing.
We recommend that the person you bring with you to the test is an adult, preferably your spouse or an adult child. Why? These are the people that know you the best and you know them the best which allows the Audiologist or Hearing Instrument Specialist to give you the most accurate evaluation.
Does insurance help pay for hearing aids?
Some private insurance plans do help cover the cost of hearing aids. Unfortunately, Medicare does not.
We will be happy to help you determine if you are eligible for benefits by contacting your insurance company’s customer service staff to find out if hearing aids are covered under your plan. This can all be determined and discussed with you at your no-cost hearing evaluation.
Do you offer financing?
Our customers are eligible for low monthly payments with no annual fees or prepayment penalties. There are options to make your payments online or through the mail. Our Audiologist or Hearing Instrument Specialist can discuss this with you at the time of your hearing evaluation.
Do I pay for follow up appointments?
We believe that regular cleanings and checks of your hearing aids are extremely important in keeping you hearing as best you can. Therefore, we recommend having your hearing aids cleaned professionally a couple of times a year. It is also recommended that your hearing healthcare professional look in your ears to ensure that wax is not building up and limiting the success you can have with your hearing aids.
The goal of the entire staff at Hearing Professionals is to help you hear better and that is why we do not charge for follow-up visits when you purchase your hearing aids with us.
We hope you find this information useful. However, if you don’t find an answer to your question, please feel free to call or visit us. We’re here to help.